Legal & Compliance

Complaints Procedure

How to raise a concern and how we will respond.

Our commitment to you

At Property Sales Direct, our mission is to make selling your property simpler, faster, and less stressful. We take pride in our honest approach and friendly customer service, and we always aim to ensure every customer has a positive experience.

That said, property sales can be complex — it's not always straightforward. While we do our best, we're only human, and occasionally things may not go as expected. If something hasn't felt right, we encourage you to tell us. Your feedback helps us put matters right quickly and improve our service moving forward.

Is something not right?

We're sorry to hear you've had an issue with our service. We're committed to resolving complaints fairly, promptly, and efficiently, and we'll do everything we can to reach a satisfactory outcome as quickly as possible.

Contact us by phone, email, or post. We will acknowledge your concern and assign someone to look into it. You can reach us at 0203 411 0171 or info@propertysalesdirect.co.uk. Our registered office is 57 Hallsville Road, London E16 1EE.
If you are not satisfied with our initial response, you can ask for your complaint to be escalated to a senior member of our team. We will confirm receipt within three working days and aim to provide a full response within fifteen working days.
If you remain unhappy after we have completed our internal process, you can refer the matter to The Property Ombudsman, Beckett House, 4 Bridge Street, Salisbury, Wiltshire SP1 2LX. We are members of their scheme and follow their code of practice.

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Need help? Call us free: 0203 411 0171